CleanFreaks Window Washers LP - Privacy Policy
Effective Date: 8/14/2023
Welcome to CleanFreaks Window Washers LP's Privacy Policy. Your privacy and the security of your personal information are of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website, use our services, or make purchases, including membership enrollment. By using our website, engaging in transactions, using our services, or becoming a member, you consent to the practices described in this Privacy Policy.
1. Information We Collect:
1.1. Personal Information: We may collect personal information such as your name, email address, phone number, billing information, and shipping address when you make purchases, create an account, or enroll in a membership on our website.
1.2. Payment Information: We collect payment information when you make purchases or become a member on our website, including credit card details. This information is used solely for transaction processing and is securely transmitted using encryption technology.
1.3. Membership Information: When you enroll in our membership program, we collect additional information such as your membership preferences, history of services received, and any other information relevant to your membership.
1.4. Website Usage Data: We may collect non-personal information about your interactions with our website, such as your IP address, browser type, device information, and browsing behavior. This data helps us improve our website's functionality and user experience.
2. Use of Information:
2.1. We use your personal information to process your orders, provide the services you request, communicate with you about your transactions, and manage your membership.
2.2. Your payment information is used exclusively for processing payments, including membership fees, and preventing fraud.
2.3. Membership information is used to personalize your experience, offer relevant services and benefits, and improve our membership program.
2.4. We may use non-personal information for analytics, marketing, and improving our website's performance.
3. Information Sharing:
3.1. We do not sell, rent, or share your personal information with third parties for their marketing purposes.
3.2. We may share your information with third-party service providers who assist us in providing our services, processing payments, analyzing website performance, or managing our membership program. These service providers are required to maintain the confidentiality of your information.
3.3. We may share your information in response to legal requests, court orders, or legal processes, or to establish or exercise our legal rights or defend against legal claims.
4. Data Security:
4.1. We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
4.2. While we strive to protect your information, no data transmission over the internet or electronic storage method is 100% secure. Therefore, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies:
5.1. We use cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and tailor our marketing efforts.
5.2. You can manage your cookie preferences through your browser settings.
6. Children's Privacy:
6.1. Our website, services, and membership program are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13.
7. Feedback and Forum Usage:
7.1. Feedback Submission: CleanFreaks Window Washers LP values your feedback and may collect information provided voluntarily through feedback forms, surveys, or direct communication. This information may include your name, contact details, and feedback content. We use feedback to improve our services, products, and customer experiences.
7.2. Forum Participation: CleanFreaks may provide forums or community spaces on our website for users to discuss window cleaning, share tips, and engage with other members. When participating in forums:
7.2.1. You acknowledge that information shared in forums is visible to other users and may be accessed, used, or shared by CleanFreaks for community moderation, improvement of services, and promotional activities.
7.2.2. Users are responsible for the content they share in forums and should avoid sharing personal or sensitive information that they do not wish to be public.
7.2.3. CleanFreaks reserves the right to moderate forums, remove inappropriate content, and take necessary actions to maintain a positive and respectful community environment.
8. Changes to Privacy Policy:
8.1. CleanFreaks Window Washers LP reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective upon posting on our website.
By using our website, purchasing our merchandise, engaging our services, or becoming a member, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
For any questions or concerns about our Privacy Policy, please contact our Privacy Officer at wadejclaussen@gmail.com.
CleanFreaks Window Washers LP - Refund Policy
Effective Date: 8/14/2023
At CleanFreaks Window Washers LP, we are committed to providing the highest quality window cleaning services and customer satisfaction. If you are not entirely satisfied with the service you have received, we offer a straightforward refund policy to address any concerns you may have.
1. Refund Eligibility:
1.1. Our refund policy covers situations where the service provided by CleanFreaks Window Washers LP did not meet your expectations or was not performed to the standards we promise.
1.2. Refund requests must be submitted within 2 weeks (14 days) of the completion of the service. Requests submitted after this timeframe may not be eligible for a refund.
1.3. Refunds will only be considered for services that were paid for directly through CleanFreaks Window Washers LP. Payments made through third-party platforms or intermediaries are subject to their respective refund policies.
2. How to Request a Refund:
2.1. To initiate a refund request, please contact our Customer Support team at CleanFreaksWW@gmail.com. Please provide your name, contact information, details of the service performed, date of service, and a clear explanation of why you are requesting a refund.
2.2. Our Customer Support team will review your request and may require additional information or documentation to assess the validity of the request.
3. Refund Process:
3.1. Once we receive your refund request and necessary information, we will review the details provided and assess the situation.
3.2. If your refund request is approved, we will process the refund within 3-9 business days. The refund will be issued using the original payment method used for the transaction.
3.3. If your payment was made using a credit card, please note that it might take an additional 3-9 business days for the refund to appear on your credit card statement, depending on your financial institution's processing time.
4. Refund Amount:
4.1. The refund amount will be determined based on the specific circumstances of the service and the nature of the issue.
4.2. In cases where only a portion of the service was unsatisfactory, the refund amount may be prorated accordingly.
5. Non-Refundable Situations:
5.1. We reserve the right to deny refund requests in situations where:
a) The customer failed to report the issue within the specified timeframe.
b) The issue reported is due to circumstances beyond our control (e.g., extreme weather conditions affecting the visibility of windows immediately after cleaning).
c) The customer provided inaccurate or misleading information about the service requirements.
d) The customer has violated our Terms of Service in relation to the service provided.
6. Modifications to the Refund Policy:
6.1. CleanFreaks Window Washers LP reserves the right to modify or update this refund policy at any time. Any changes will be effective upon posting on our official website.
By choosing CleanFreaks Window Washers LP for your window cleaning needs, you agree to abide by this refund policy.
For any questions or concerns regarding our refund policy, please contact our Customer Support team at CleanFreaksWW@gmail.com.
Thank you for choosing CleanFreaks Window Washers LP for your window cleaning needs.